FAQs

Here you can find answers to the most frequently asked questions about our office, general dentistry and oral health issues. If you have any other questions, or would like to schedule an appointment, we would love to hear from you.

APPOINTMENTS

How do I schedule an appointment?
To schedule an appointment that meets your scheduling needs, you can use the following link .
You can also our office at (630) 307-3133.

What can I expect at my first visit?
During your first visit to our office, you will be greeted by our friendly staff. If you are a new patient seeing us for the first time, you will receive a welcome gift and a tour of our office. Your first appointment with us will take about 1 hour. During your exam you will receive a thorough dental examination that includes X-rays and comprehensive risk assessments. Our team will develop a Personal Dental Care Plan based upon your immediate needs, current dental health and long-term oral health goals. This individual plan will include recommendations for cleanings, restorations and preventive treatments. Most patients will receive a cleaning at their first visit, based on the assessment and recommendation from the dentist.

What if I have an emergency?
During business hours, you will be seen immediately or we will work you into our schedule for the day. If your dental emergency occurs after our office is closed, please call our office line at: (630) 307-3133. One of our team members will promptly answer your call and make arrangements to see the doctor.

Typically, patients can be seen by Dr. Patel for a dental emergency within 24 hours. For emergencies during regular office hours.

What makes you different than any other dental practice?
Our number one goal is for you to have what we refer to as a WOW experience. A WOW visit is defined by our five-star service and our top quality dentistry that exceeds your expectations. It starts with a sincerely interested person greeting you when you call. Then, you will have a personal introduction and tour of our office when you arrive. During your visit you have the option to select complementary spa amenities to make your visit as relaxing as possible. We make sure you are 100% comfortable with every procedure proposed. We take care of all of the little things that can make a difference in our patient’s day: like refreshments in the reception area, coffees, and even relaxing music or TVs for you to watch during your visit.

We are the most technologically advanced practice in the Bloomingdale, IL area, so you can rest assured that you will be in the best hand possible. We build time into our schedule for personal conversations with you that result in a powerful rapport and trust, allowing you to take confidence in the excellent dentistry we offer. We are trained in caring not only about your teeth but who you are, your desires and needs, and how you prefer to be treated. Dr. Patel’s dentistry is second to none for those addressing comfort, life-long maintenance and/or the most elaborate cosmetic issues. We could try to describe the difference all day, but we would love more than anything to show you! Make an appointment today!

I really don’t like visiting the dentist. What can you do to help me relax?
At puredentalspa we understand that many people are anxious about visiting a dentist. That’s why we have created a relaxing atmosphere. We will take the time to get to know you and understand your concerns, and then alleviate your anxiety. If you have avoided dental care because of anxiety or fear of discomfort, sedation dentistry may be the ideal solution to allow you to have essential treatment. We offer everything from nitrous to oral sedation to conscious sedation. The type we use depends on the procedures you are having and your own preferences. We will be happy to discuss the various types of sedation with you. When you come in for your evaluation, let us know how you’re feeling. We will work together to create a calm, relaxing experience.

What if I need to reschedule an appointment?
Please call the puredentalspa office as soon as your plans change to reschedule your dental appointment. If you cancel with less than 24 hours notice, a missed appointment fee will be charged. By giving us advance notice, our team can try to schedule you for another time.

OFFICE VISITS

Why should I get a cleaning every 6 months?
Short answer: because you want to maintain great oral health! The truth is that the benefit of a cleaning only lasts about 24 hours. (Hint: it’s the brushing and flossing in between cleaning that makes a huge difference.) But everyone is unique.

If you’re at high risk for gum disease, our team may recommend a cleaning as often as once every three months. If you have great oral health, scientific studies show that one cleaning every 6 months is optimal for you. It comes down to an assessment of your specific needs.

Can I get major work done right away?
Our first priority is to diagnose and treat any urgent conditions that pose an immediate threat to your oral health. Our next priority is prevention, which means controlling the disease process, promoting wellness, and helping you maintain good overall oral health. This is important to make sure that any major restorative work is successful in the long term. Once you have achieved a satisfactory state of oral health and your teeth and supporting structures are stabilized, then we can proceed with major restorative work that builds on this healthy foundation.

SPECIALTY TREATMENT

FILLINGS

Can I have a composite filling placed in a posterior tooth?
The choice between composite and amalgam fillings is generally up to you, although in some cases our team may have a strong recommendation based on your medical profile. Insurance providers often deem the use of composite fillings in posterior teeth as an unnecessary expense, so your out-of-pocket cost may be higher than with an amalgam filling.

Can I have my amalgam fillings replaced with composite?
This question is best discussed with Dr. Patel, who can advise you based on your individual health profile and long-term treatment plan. In general, our care philosophy calls for avoiding invasive treatments that are not medically necessary, but every patient’s situation is unique.

PATIENT ACCOUNTS

Why didn’t my insurance company pay in full for my services?
Traditional, fee-for-service, insurance benefits are determined by a “usual and customary” formulation created by your insurance carrier. You will need to contact your insurance carrier directly to answer your question.

Why did I get a bill from you? My insurance will pay for my services.
All accounts with a balance owing are billed monthly. We bill insurance carriers as a courtesy to our patients; however, the patient is financially responsible for all balances due.

Who do I talk to about this missed appointment charge on my statement?
You will need to talk to our Practice Manager. You can call our office at (630) 307-3133.

GENERAL INFORMATION

Who do I call if I need more information?
If you have a question about scheduling an appointment, receiving treatment or plan benefits please contact our office for assistance: (630) 307-3133 or Email: info@puredentalspa.com

Monday – Saturday: ………. 8 a.m. to 5 p.m.